Refunds & Returns
If something is wrong with an order, contact support promptly with the order ID, checkout email, and a clear description of the issue.
Damaged or missing items
If a parcel arrives damaged or an item appears missing, contact support as soon as possible. Keep the packaging and any delivery details until the issue is reviewed.
Incorrect order details
If you notice a mistake in your order information, send a request immediately. Changes may not be possible once an order has moved into processing or shipment.
Return limitations
For safety reasons, opened or used health products may not be returnable. Support will review issues based on order status, product condition, and applicable rules.
Refund review
Refund or reshipment eligibility depends on the facts of the case, supporting information, and order status. Approved refunds may take time to appear depending on the payment provider.